Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Click on Return/Exchange tab to initiate the process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only recommend Dry Cleaning of the product or Cold Hand Wash in some cases.
Several types of goods are exempt from being returned. Such as Damaged, incorrect washing & used items, cannot be returned.
Additional non-returnable items:
Gift cards
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, click on Return/Exchange tab to initiate the process.
Cancellation & Refund Policy
We may cancel a contract if the service is not available for any reason. We will notify you if this is the case and return any payment that you have made;
If the cancellation was made in time and once the company has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
In the unlikely event that the company delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the company can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund.
Once You place an order on the Website, the order details would be redirected to our authorised partner who will take up the responsibility of fulfilling the order.